FAQs
We’ve attempted to answer as many of your questions as we can in the FAQ below.
We continually add additional information in this section but if there is any question you can’t find the answer to please contact us.
How can I order your cupcakes?
Do I need to order, or can I just turn up to the store?
Large quantities need to be ordered beforehand, but we do have a selection of 12 different flavours and designs we bake daily which you can purchase in-store without ordering. We also have a small selection of 5 inch round cakes ready-to-buy over the counter for $28.
Can I customise what’s on my cupcakes or cake?
How much do your cupcakes and cakes cost?
Our cupcakes are all $3 each whether bought over-the-counter or pre-ordered. Our edible image cupcakes are $3.50 per cupcake.
Our 5 inch cakes are $28 (not for order just over-the-counter) and are a perfect cake for 6-8 people.
Our larger 6 inch cake is between $80-$90 and can be ordered in vanilla or chocolate, and our 8 inch cake is $145.
Our number cakes are $90 for a single number, or $150 for two numbers in the same order.
Do you deliver?
Yes, for orders of 12 or more cupcakes we deliver FREE in the Ballarat local area which is no more than 3km from the centre of Ballarat (please telephone us if you are unsure whether your area is covered, otherwise there will be an extra charge).
If you order online we need to have received your order by noon for same-day-delivery.
If you require a delivery for the afternoon (and have missed our noon deadline for online) give us a call and we will let you know if we can deliver it for you.
What are your cake and icing flavours?
How long do the cupcakes last, and how do I store them?
How big are your cupcakes and cakes?
Do you sell or hire out cupcake stands/towers?
Do you sell gluten free cupcakes?
Are your cupcakes nut free?
Can I attach a gift card message with my cupcakes being delivered?
Do you make vegan cupcakes?
Yes we do make a small number of vegan cupcakes in vanilla and chocolate and have a small selection in the stores each day. For larger quantities it is better to order in advance.
What payment methods do you accept?
We accept payments by Visa, Mastercard, EFTPOS or cash in store.
PAYMENT METHOD
- You can telephone your order in and pay by credit card over the phone.
- You can come into the shop and pay by card or cash.
- You can direct debit your payment into our account.
- You can order and pay online.
DIRECT DEBIT DETAILS:
BSB: 013 520
ACCOUNT NUMBER: 387 725 347