FAQs

We’ve attempted to answer as many of your questions as we can in the FAQ below.

We continually add additional information in this section but if there is any question you can’t find the answer to please contact us.

How can I order your cupcakes?

You can telephone us to order or come into the shop.
PLEASE NOTE: We don’t take orders via email or facebook!
OR you can now order online (not all our options are available online so call us to chat if you would like more information).

Do I need to order, or can I just turn up to the store?

Large quantities need to be ordered beforehand, but we do have a selection of 12 different flavours and designs we bake daily which you can purchase in-store without ordering. We also have a small selection of 5 inch round cakes ready-to-buy over the  counter for $28.

Can I customise what’s on my cupcakes or cake?

Yes of course. Contact us on (03) 5333 2301 or use the contact form to discuss your requirements. We offer many variations for our cupcakes and cakes. Check out our Facebook or Instagram pages for some ideas. Please note we don’t use fondant on any of our cakes, just our house-made buttercream icing.

How much do your cupcakes and cakes cost?

Our cupcakes are all $3 each whether bought over-the-counter or pre-ordered. Our edible image cupcakes are $3.50 per cupcake.

We offer a larger size donut cake which comes in vanilla or chocolate and one flavour/colour icing only and are $25.

Our 5 inch cakes are $28 (not for order just over-the-counter) and are a perfect cake for 6-8 people.

Our larger 6 inch cake is between $80-$90 and can be ordered in vanilla or chocolate, and our 8 inch cake is $145.

Our number cakes are $90 for a single number, or $150 for two numbers in the same order.

Do you deliver?

Yes, for orders of 12 or more cupcakes we deliver FREE in the Ballarat local area which is no more than 3km from the centre of Ballarat (please telephone us if you are unsure whether your area is covered, otherwise there will be an extra charge).

If you order online we need to have received your order by noon for same-day-delivery.

If you require a delivery for the afternoon (and have missed our noon deadline for online) give us a call and we will let you know if we can deliver it for you.

What are your cake and icing flavours?

All our cakes bases are either a vanilla bean cake, chocolate cake or red velvet cake. We use only the finest ingredients and farm-fresh free-range eggs. They are then iced with our house-made buttercream icing. We offer many flavours in our buttercream icing such as strawberry, vanilla bean, chocolate, butterscotch, honeycomb, blueberry, cheesecake, raspberry, lemon, caramel, chocolate, passionfruit, cookies and cream, fairy floss, bubblegum, coffee … the list goes on and we are continually coming up with new ideas to tempt you with! If you would like to order a particular flavour and design there is a minimum order of 12 of the same, otherwise you can order a “mix of the day” of the 12 varieties in-store on the day (these change every day).

How long do the cupcakes last, and how do I store them?

Our cupcakes last 2-3 days at room temperature. Don’t put them in the fridge, we don’t want to dry them out! We recommend keeping them in the box they’ve come in until you need them; alternatively they keep beautifully in the freezer and just take them out an hour or so before you need them.

How big are your cupcakes and cakes?

We only make one size cupcake which is bigger than the average ‘mini’ cupcake and are about 3-5 mouthfuls. They are about 5cm wide by 7cm high. We make three sizes in larger cakes; a 5 inch cake ($28 over-the-counter sales only) a 6 inch cake ($80-$90 pre-order only)  and an 8 inch cake ($145 pre-order only). We also have a donut cake ($25 pre-order only) and our number cakes ($90 for one number and $150 for two numbers).

Do you sell or hire out cupcake stands/towers?

Most definitely. We have several sized tiers for rent for $20. The cupcake stands can only be picked up in store, and a refundable deposit of $50 is required at the time of pickup. We also have cardboard stands available for purchase in store.

Do you sell gluten free cupcakes?

Yes! However we only bake Vanilla gluten free cakes, and they taste yummy. When selecting your cupcakes, be sure to choose the gluten free option. Please note some decorations may vary to ensure it’s all gluten free.We do have a few gluten free cupcakes for sale over the counter each day.

Are your cupcakes nut free?

No they are not. Sometimes we use nuts in our flavours and designs so we cannot guarantee (even though we are as careful as possible!) that there may not be traces of nuts in all our cakes. We do not have a “nut free” kitchen.

Can I attach a gift card message with my cupcakes being delivered?

Yes you can. We can write a message on a note free of charge or you can purchase one of our beautiful cards and we can write your message on that for you. If ordering online please ensure you write who your cakes are going to, the message you would like, and who the cakes are from!

Do you make vegan cupcakes?

Yes we do make a small number of vegan cupcakes in vanilla and chocolate and have a small selection in the stores each day. For larger quantities it is better to order in advance.

What payment methods do you accept?

We accept payments by Visa, Mastercard, EFTPOS or cash in store.
PAYMENT METHOD

  •  You can telephone your order in and pay by credit card over the phone.
  •  You can come into the shop and pay by card or cash.
  •  You can direct debit your payment into our account.
  •  You can order and pay online.

DIRECT DEBIT DETAILS:
BSB: 013 520
ACCOUNT NUMBER: 387 725 347